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Return policy

For International Orders

All sales are final, there is no refund, return or exchange policy for international orders. In case of receiving damaged/ broken products, please share images of the parcel and product on support@bodhgemandcrystals.com, for us to evaluate and send you another piece if required.

For Domestic Orders

We only have a return policy on the Jewellery Collection

Including Bracelets, Necklaces, Estrella, Anklets, Rings, Earrings, Pendants, Phone Charms & Mask Chains
Excluding Healing Bracelets, Stackable Bracelets & Customised Bracelets.

We have a 5 day return policy, which means you have 5 days after receiving your item to request a return for store credit.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not offer cash or credit card refunds. All returns will be in the form of a credit note which is valid for one year.

To start a return, you can contact us at support@bodhgemandcrystals.com . If your return is accepted, please ship the product back to us within 5 working days at your own cost. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@bodhgemandcrystals.com or call at +91 93217 89173 and we'll happily assist you.

Non Returnable Items

For refund just drop a mail at support@bodhgemandcrystals.com or call at +919321789173 and we'll happily assist you.
Due to the delicate nature of these products, Sales are final for all products under the categories:

Raw Clusters
Crystal Balls
Crystal Trees
Angels & Generators
Idols
Pyramids
Pendulums
Face Rollers and Gua Sha
Chanting Mala
Tumbles and Chips
Massage Sticks
Roses
Candle Holders
Coasters
Gift Hampers
Bracelets
Healing Bracelets
Crystalline by Bodh

We do not accept returns for sale items or items purchased using a credit note, gift coupon or offer. Please get in touch if you have questions or concerns about your specific item.Customised products cannot be exchanged or returned since they are Personalised JUST FOR YOU!

Incase of Damages & Issues

we can only replace it for the same product, subject to availability.

Crystal Products

Color, Shape & Size.
We have made every effort to display as accurately as possible the colors of our products that appear on BODH GEM AND CRYSTALS website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate. Also, due to these crystals being raw and natural, their shapes and sizes are subject to slightly vary accordingly. Please note, we are not held responsible for a return on the product if its slight shape or size vary.

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